Tampnet Inc. founded to create new wireless access means to better serve remote business communications in any environment. Since its inception, Tampnet has developed and implemented several breakthrough wireless solutions.
From the development and deployment of a wireless emergency response network to reconnect New Orleans after hurricane Katrina in 2005 to implementation of today’s breakthrough Gulf of Mexico Broadband Network, Tampnet Inc. has provided engineered wireless solutions where the need is greatest. Our team responded when all other communications systems were lost during one of the worst disasters to hit Louisiana since 1969. We developed new methods, designs and standards while pushing technology to its limits to overcome the challenges presented in a post storm New Orleans. Lessons learned during these challenges are integrated into all of Tampnet’s network designs and service standards.
Tampnet Inc is currently deploying a revolutionary high-speed communications wireless network to deliver the latest technologies to the oil and gas industry. Today Tampnet Inc operates the Gulf of Mexico’s largest high speed, multi-point broadband network. Its’ pure digital, low latency technologies provide fast 4G LTE internet with high quality video, secure data and clear VoIP voice communications which until now have not been available in the GoM from a single network with wide area coverage.
Using the latest cutting edge WiMAX technologies and fiber-backed, carrier-grade backhaul, Tampnet Inc enables enterprise class broadband solutions to remote locations. Remote operations can now be performed from the desktop, boardroom, or conference center of any internet connected office, anywhere at any time. All at an economical cost that has not previously been possible.
Today, Tampnet Inc is a full service communications company providing managed services to industry and government including network management, carrier services and a full range of broadband and converged IP solutions.
Last Revised: August 17, 2015
Our Collection of Information from Individual Users and Business Customers
This Policy describes the personal information we collect about individual users (“Individual Users”) of our products or services, either directly from an Individual User or indirectly through a business or government customer (“Business Customer”) purchasing products or services for Individual Users who are employees or contractors of such Business Customers, or who are otherwise authorized by such Business Customers to use Tampnet products or services. The term “you” as it is used in this agreement may refer to either an Individual User or Business Customer, depending on whether you are an Individual User or Business Customer. If you are a Business Customer, the term “you” refers to both you and Individual Users who you authorize to use Tampnet products or services. Personal information is information that can be directly associated with and used to identify a specific person such as full name, physical address, telephone number, email address, or information about activities directly linked to that person.
In an agreement with a Business Customer, our customer is a business or other entity purchasing service for Individual Users who are employees or other authorized users of the Business Customer. If you are an Individual User who receives certain benefits through a Business Customer’s agreement with us, this Policy will govern our use of your personal information. If you are liable for your own charges under such Business Customer account, then we may share enough account information with that Business Customer to verify your continuing eligibility for those benefits. However, if you receive service where a Business Customer pays your charges or is otherwise liable for the charges, we may share any or all of your account information with that Business Customer.
Our Use of Aggregate Information
Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of services or customers from which Individual User identities have been removed. For example, we could prepare a report that indicates that a certain number of our Individual Users always use their wireless phones at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. Please understand that although we will not share your personal information in ways not described in this Policy, we may share such aggregate information in ways not described in this Policy.
Types of Information We Collect
Here are the types of personal information and other information we collect. You should refer to the rest of this Policy to see how we use, disclose and protect that information:
* Information You Provide or is Provided on Your Behalf: We collect information Individual Users directly provide us when such Individual Users purchase a Tampnet product or use our services. We also collect personal information about Individual Users when a Business Customer purchases a Tampnet product or service on behalf of Individual Users. For example, Tampnet may receive an Individual User’s billing address and credit information, including social security number or business identifier.
* Automatically Collected Information: We automatically receive certain types of information whenever an Individual User or Business Customer interacts with Tampnet. For example, when you visit the Tampnet website, our systems automatically collect your IP address and the type of browser you use. This information is not linked by us to personal information, but rather only used to compile aggregate information. Similarly, all wireless communications systems know when an Individual User’s phone is turned on and approximately where the device is physically located – that’s how calls or messages are delivered to Individual Users in real time.
* Information from Other Sources: We may obtain information about Individual Users from outside sources and add it to or combine it with and Individual User’s account information. For example, we may receive credit information about an Individual User for purposes of initiating service. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver an Individual User’s next purchase or communication more easily. And, we may receive information from the Business Customer or authorized dealer from whom an Individual User may have purchased a wireless phone or device prior to initiation of service.
* Fair Use Policy: We may use information collected from Individual Users or Business Customers to monitor compliance with Tampnet’s Fair Use Policy. For example, we may collect information based on an Individual User’s or a Business Customer’s interactions with a Tampnet product or service to ensure that it is not being used to transmit, retransmit, redirect or store material in violation of Federal or state laws or regulations, industry or community standards, including, but not limited to, obscenity, indecency, defamatory or material infringing trademarks or copyrights.
How We Use and Share Customer Proprietary Network Information
Under federal law, Individual Users and Business Customers have a right, and we have a duty, to protect the confidentiality of customer proprietary network information or “CPNI” (the quantity, technical configuration, type, destination, location and amount of use of services purchased, and related billing information). The privacy of our Individual Users and Business Customers is important to us. We only use CPNI in order to provide, monitor, confirm, change, resolve problems and bill for the services and products you—whether an Individual User or Business Customer—select.
We Do Not Collect Information from Children
We do not provide products or services to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. If you are an Individual User, you represent that you are over the age of 13. If you are a Business Customer, you represent and warrant that all employees, contractors, or other authorized users, on whose behalf you are purchasing Tampnet products or services, are over the age of 13.
How We Use Your Personal Information
We use personal information to serve our customers, to enhance and extend our customer relationship, to provide information and services to applicants and others who request it, and so our customers can take maximum advantage of our products and services. For example, by understanding how you use our website, we are able to customize and personalize your experience. More specifically, we may use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from Tampnet that better meet your needs. Tampnet may use e-mail, short text messages, telemarketing and direct mail to inform you about products or services we think will interest you.
Disclosure to Third Parties: We share personal information with third parties as necessary to complete a transaction, perform a service on your behalf (such as enhancing our ability to serve you better) or perform a service that you have requested. When the third party acts solely on our behalf, Tampnet informs them of their privacy obligations and our policies, including compliance with legal protections for the personal information of Individual Users and Business Customers. For example, our vendors process and print your billing statement on our behalf, and they can only use the personal information we give them to produce the billing statement. We will not knowingly make other disclosures to third parties without your consent. We will not sell your personal information to any third party.
Surveys: From time to time you may be able to participate in our surveys to help us improve our offerings and services. Any personal information that may be collected from a survey will be used for our internal purposes.
Business Transfers: Information about our Individual Users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
Protection of Tampnet and Others: We release personal information when we believe release is appropriate to comply with the law (e.g., a subpoena, E911 information, etc.); to enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or to protect Individual Users of Tampnet services and other carriers’ services from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
Ways You Show Your Consent: Depending on the service, we may obtain your consent to disclose personal information in a number of ways, including:
* In writing;
* Online by clicking a button;
* Through the use of a dialing string or button on a wireless device or handset; or
* At the time of service initiation when your consent is part of the required terms and conditions to use the service.
For example, your consent to disclose certain personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. Tampnet may also disclose personal information to an Individual User or other authorized user on your account.
We Protect Information About Your Telephone Usage and Who You Call
Under federal law, Individual Users have a right, and we have a duty, to protect the confidentiality of certain information about an Individual User’s telephone usage, the services you buy from us, who an Individual User calls and the location of an Individual User’s device on our network when a voice call is made. We will not knowingly disclose this type of information except as provided for in this Policy.
Our web pages may contain electronic images known as invisible single-pixel gifs (GIFs) that allow us to count users who have visited those pages. Tampnet may include GIFs in promotional e-mail messages or our newsletters in order to count how many messages have been opened and acted upon. GIFs collect only a limited set of information such as a cookie number, time and date of a page view, and a description of the page on which the GIF resides.
Information We Collect About Your Presence and Location
To make wireless communications possible, the network knows the general location of an Individual User’s phone or wireless device whenever it is turned on. An Individual User’s wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible.
If an Individual User dials 911 for emergency services, we may provide the Individual User’s network location to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our network without a Individual User’s consent (1) to an Individual User’s legal guardian or members of an Individual User’s immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, or (3) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device’s location on the network without delay.
If an Individual User downloads and uses any software application that accesses location information generated by an Individual User’s phone equipment, such user is providing its location information to one or more third parties via that software application. It is your responsibility, as an Individual User or Business Customer, to investigate the privacy policies of any such third parties.
Our Efforts to Keep Our Network and Your Information Secure
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. We use accepted tools and techniques to protect against unauthorized access to our systems. In addition, we work to protect the security of your personal information during collection and transmission via the Tampnet website by using Secure Sockets Layer (SSL) software technology. This encrypts your information between your web browser and the host site to which you connect. You should be aware that Tampnet has no control over the security of other sites on the Internet you might visit, interact with, download software applications from, or from which you buy products or services. You should also be aware that despite our reasonable efforts, we cannot guaranty absolute security of your personal information. An important part of securing and protecting your personal information is your effort to protect against unauthorized access to your computer, wireless device, SIM card, user name, password, etc. (including, if you are a Business Customer, those of all Individual Users or other authorized users on your account). Also, be sure to sign off when finished using a shared computer and always log out of any site and close the web browser application after viewing personal account information. Furthermore, you are responsible for clearing all information, including but not limited to messages, contacts, downloads, uploads, media, and browsing history, from any device that you return.
You may also want to utilize our wireless service to take advantage of services and products offered by other companies. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if an Individual User is roaming on the network of another carrier, information about the Individual User’s usage and the numbers such Individual User dials will be available to the carrier providing the service. Also, as another example, if an Individual User purchases something using our wireless Internet service, such Individual User will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if an Individual User bought a wireless device from a dealer, both the dealer and Tampnet will have personal information as a result of the transaction. Whenever third parties have a role in any such transaction, you should review their privacy policies as well.
How to Contact Us with Any Privacy Questions or Concerns
Tampnet is committed to the policies set forth in this Policy. If you have any questions, disputes, comments or concerns about this Policy, please contact Customer Care at 1-866-621-5290. If you’d rather write us, you can email us at [email protected] or send it by mail to Tampnet Inc., 309 Apollo Road, Scott, LA 70583.
You may access, amend or alter the information we collect about you by contacting Customer Care for so long as such information is retained by Tampnet. This access may be subject to a fee to cover our costs.
When and How We Update this Policy
Tampnet will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. We will provide notice to you of any substantive changes in this Policy in advance of such changes. You should refer back to this page often for the latest information and the effective date of any changes. Your use of the website and/or Tampnet service following the effective date of any change to this Policy will constitute your acceptance of the Policy as revised. In addition, if you are a Business Customer, the use of the website and/or Tampnet service by any Individual Users on your behalf following the effective date of any change to this Policy will constitute said Individual Users’ acceptance of the Policy as revised.